Privacy Policy – MID Wellbeing Employer Platform

1. Information We Collect

We may collect the following information:

• Organization information, such as company name and account details.
• Administrator account information, such as name, email address and login credentials.
• Subscription and billing information.
• Technical information necessary to provide and secure the Platform.
• Usage information related to the Platform.

The Platform does not provide employers with access to individual employee conversations, personal reflections, voice interactions or identifiable wellbeing responses.

2. How We Use Information

We use information to:

• Provide and maintain the Platform.
• Manage subscriptions and customer accounts.
• Display anonymous and aggregated workplace wellbeing insights.
• Improve security, reliability and performance.
• Provide customer support.
• Prevent misuse and unauthorized access.

3. Legal Bases for Processing

Where applicable, we process personal information based on performance of a contract, legitimate interests, consent where required, and compliance with legal obligations.

4. Workplace Wellbeing Insights

The Platform provides organizations with anonymous and aggregated wellbeing insights based on employee participation.

Reports are designed to help organizations identify overall wellbeing trends.

The Platform is designed so that employers cannot view individual employee messages, personal reflections, voice conversations or other private content.

5. AI-Powered Features

The Platform may use AI services provided by trusted technology partners to generate summaries, analyses and workplace wellbeing insights.

AI-generated information should be considered supportive information and not professional medical, psychological, legal or financial advice.

6. Sharing of Information

We do not sell personal information.

Information may be processed by trusted service providers supporting authentication, cloud hosting, payment processing, analytics and AI services.

Information may also be disclosed where required by law.

7. Subscription and Billing

Subscription payments are processed by Stripe.

MID Wellbeing does not store complete payment card information.

Billing-related information is processed by our payment service provider in accordance with its applicable privacy policies.

8. International Data Processing

Some service providers may process information outside your country or the European Economic Area.

Where required, appropriate safeguards are implemented.

9. Data Retention

Organization information is retained while the subscription remains active and as otherwise required for legal or operational purposes.

Anonymous aggregated wellbeing data may be retained for reporting and service improvement purposes.

10. Security

We use appropriate technical and organizational measures to protect information against unauthorized access, loss or misuse.

No online service can guarantee absolute security.

11. Your Rights

Depending on applicable law, authorized users may have the right to:

• Access personal information.
• Correct inaccurate information.
• Request deletion where applicable.
• Restrict or object to certain processing.
• Receive applicable personal information in a portable format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available through the Platform and on our website.

13. Contact

If you have questions regarding privacy or data protection, please contact: